HALIFAX customers are having trouble transferring money this morning due to a technical issue.
The bank has confirmed that there is a problem with its faster payment service, which is causing delays.
Over 100 customers reported a payment issue on Downdetector this morning.
Halifax said it was experiencing delays, but cash transfers should arrive in recipient accounts within two hours of being sent.
“I can’t make any payments, my lawyer can’t reach you to settle my mortgage and I have a lot to pay and do today,” one client tweeted.
Another added: “I sent money from one of my accounts to another, it hasn’t arrived yet.
“The transaction seemed a bit slow and reading tweets a few people are having the same issue.”
A third customer added, “Is there a problem with the app? I can’t pay my credit card.”
Halifax said it is aware of the delays but did not confirm when the issue will be resolved.
“We are aware of an issue with customers sending payments faster, we are sorry about this,” the bank said on Twitter.
“The transfer should arrive in the recipient’s account within two hours, but it may be sooner.
“If they keep an eye on their account, it should arrive very soon.”
If payment does not arrive within two hours, you must contact Halifax.
However, many payments are only delayed for a few minutes.
A spokesperson for Lloyds Banking Group, which owns Halifax, said: ‘We are aware that some customers are currently experiencing short delays in the payments they make.
“These payments are being made, just taking a little longer than usual.”
Can you claim compensation for delays?
Unlike telecommunications companies, banks do not have a fixed compensation scheme for service interruptions.
We asked Halifax if they would offer compensation and will update this article when we have a response.
Depending on what affected you, you may be able to recover some money.
It is worth gathering evidence of your problems so that you can file a formal complaint with the bank if necessary.
Try to keep track of when you weren’t able to complete a transfer, as well as any charges you incurred as a result.
If your credit rating was affected by a service outage, because you received a late payment fee after being unable to complete a transaction, for example, you should also keep a record of that.
If you spoke to someone to try to resolve the issue, write down their name and the date you spoke to them, along with roughly what you discussed and what they advised you to do.
You can find more details on how to file a complaint with Halifax on its website.
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