PCI Pal Partners with Teleperformance to Protect Payment Method Expansion for Customers

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PCI Pal announced a partnership with Teleperformance Limited, a global leader in omnichannel customer service solutions and integrated digital business services.

Teleperformance is one of the world’s largest business process outsourcing (BPO) providers serving global enterprises, across the retail, finance, travel, automotive, government and hospitality industries. health. Through this partnership, Tier 1 merchants who handle more than six million payment card transactions per year through Teleperformance can now access PCI Pal’s award-winning payment security solutions for voice, chat, social media, e -mail and contact center.

The partnership was driven by changing consumer habits, which are pushing merchants across industries to support a wider range of payment methods and deliver a frictionless, e-commerce-like checkout experience while respecting payment card industry data security standards.

Through technology integration with PCI Pal, Teleperformance customers can access frictionless PCI-compliant payment processing processes that cater to a wide range of payment methods by phone, web, email , mobile, messaging, social networks and chat. Customers get a consistent brand experience and can use their preferred payment methods regardless of location.

Additionally, because PCI Pal is a cloud-native platform with instances based in multiple geographies, Teleperformance customers can maintain data sovereignty and comply with local laws, while providing payment methods that are localized and relevant to each territory.

Darren Gill, CRO at PCI Pal, said, “Our technology is integrated with Teleperformance telephony, allowing us to deliver PCI Pal’s full portfolio of payment security solutions seamlessly to global merchants. Consumers’ choice of payment methods is widening, however, and preferred payment channels may differ from country to country. In this way, we allow Teleperformance to securely process payments regardless of the method used. This enables a transparent payment transaction for Teleperformance, with the added assurance that compliance rules are met regardless of payment type.

Damian Milligan, Principal Transformation and Innovation Consultant at Teleperformance, said: “Teleperformance has constantly evolved its services to meet the needs of our global enterprise clients over the past four decades. As mobile and e-commerce, open banking and alternative payment methods evolve, our partnership with PCI Pal will further reassure our corporate clients that we continue to deliver the highest levels of compliance and innovation. of the payment card industry, regardless of the method of payment chosen by their customers. .”

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